FAQs

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Frequently Asked Questions

Unfortunately we are unable to update the details on the Gift Card after it has been purchased.
Yes, you can. We understand that one size doesn't fit all so we offer the following option. Alternative courier of your choice: You can arrange for another courier of your choice to collect your order on your behalf. 
To arrange this you will need to select "Pick Up From Warehouse" at checkout and please leave a note advising nominated courier. We will then notify you once the order is ready and include weight and dimensions. 
Please note that we accept no responsibility for the goods once your courier has collected them.
If you need to cancel your order please email info@barsitasupplies.com.au however, due to our extremely fast processing speed we cannot always cancel order before they are dispatched.
Yes, please email your order or purchase order to info@baristasupplies.com.au and we can raise an invoice.
If you prefer to pick up your order, at the check out page select the "Pick Up From Warehouse" option under shipping. We will then prepare your order and email you once it is ready to be picked up.
Gift Cards can only be redeemed online at baristasupplies.com.au
You can exchange goods for up to 30 days from purchase, providing goods are in their original packaging, were not used and come with their original invoice. There are no refunds for special orders, discontinued items, used items or sample items. Shipping and handling costs are non-refundable and customers are responsible for return shipping costs. Please read our Returns Policy for full details.
Yes, Gift Card expire 36 months from date of issue. Any balance remaining on a Gift Card after the expiry date will not be able to be redeemed by the Gift Card holder.
Yes Barista Supplies ships to over 45 counties, including the USA, UK and New Zealand.  A full list of the countries we ship to is as follows: Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong/SAR/China, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Norway, Papua New Guinea, Phillipines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korean, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, United States and Vanuatu.  Please see shipping page for full details.
You can check your remaining balance online at any time.