Damaged or incorrect orders must be reported within seven (7) days of receipt. Lost packages and shipping claims must be reported to Barista Supplies directly.
You can exchange goods for up to 30 days from purchase, providing goods are in their original package, were not used and come with their original invoice. There are no refunds for special orders, discontinued items, used items or sample items.
Please choose carefully, as we do not refund or exchange Coffee Machines, Grinders, Electrical Items or Electrical Parts, Special Order Items, Books and DVD’s.
Shipping charges are not refundable. Returns must be approved by Barista Supplies and goods must be returned within thirty (30) days of receipt with the original invoice. After thirty (30) days, goods received may be denied refund and/or given in store credit only. Please note that for any non-faulty items returned we issue a credit note and not a refund.
Faulty items will only be accepted if the goods are delivered to the customer in a damaged condition or there is a subsequent manufacturing fault notified by you to us within a period of 7 days from the date delivery. All items returned as faulty will be inspected and any items deemed to have been damaged by fair wear and tear will not be accepted as faulty. Items received outside the above time frames are accepted at the discretion of Barista Supplies.
We will give a full refund on any faulty items subject to the terms outlined above. This refund may be paid to the customer via credit card refund. We can only exchange faulty items for the same product or at our discretion an equivalent product. If you wish to exchange, please make your request clear when you email us about the fault.
Where possible items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge to you if the product is deemed faulty.
We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.
Online store credit will be issued within 7 days of products being returned, which can be used for future purchases at www.baristasupplies.com.au. Credit issued will expire 6 months from date of issue.
Barista Supplies will not exchange / refund on sale items, however we may at our discretion offer an online credit. We request that all goods are returned within 30 days of the date of delivery if credit has been approved.
Product Return Address:
11/76 Rushdale St,
Knoxfield, Victoria 3180.